Frequently Asked Questions
Everything you need to know about your RIHOAS shopping experience.
How long does shipping take and what are the costs?
We offer standard and express shipping worldwide. Standard shipping typically takes 7-12 business days, while express delivery takes 3-5 business days. Shipping costs are calculated at checkout based on your location and order weight.
What is your return and exchange policy?
We want you to love your purchase. If you are not satisfied, you can return your items within 30 days of receipt. Items must be unworn, unwashed, and have all original tags attached. Please note that certain items like swimwear and jewelry are final sale for hygiene reasons.
How do I find the right size for me?
Since we curate a variety of styles, we provide a detailed size guide on every product page. We recommend measuring yourself and comparing your results to our chart. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
What payment methods do you accept?
RIHOAS accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in supported regions.
Can I track my order once it has been placed?
Yes! Once your order ships, you will receive a confirmation email containing a tracking number and a link to our tracking portal so you can follow your package's journey in real-time.
How should I care for my RIHOAS garments?
To ensure the longevity of our fabrics, we recommend following the specific care instructions on the inner label of each garment. Generally, we suggest hand washing or using a delicate machine cycle with cold water and air drying.